The hotel's location makes it easy to visit the Snow Monkey park as it's very close and up a hill from the hotel. It is also conveniently located near the station and transportation. The cleanliness of the hotel facilities is exceptional, including the comfortable beds and the lovely hot springs bath. The breakfast was also delicious, and the staff went above and beyond to make us feel welcomed.

All was good.

Typical Ryokan. Very good food. Pick-up service from the train station and delivery service to the monkey park. Very courteous staff. Absolutely recommendable

It is very much liked because it is the original Japanese culture.

Nothing.

This ryokan in Nagano is a backpacker's dream. the staff are super friendly and helpful, always going above and beyond to assist. the onsen and food are amazing, and the overall cleanliness and beauty of the place are top-notch. the owner takes the time to explain everything during check-in, making you feel right at home. the location is perfect, with easy access to the town's natural hot baths and nearby attractions like the monkey park. the meals are a culinary adventure, using local ingredients and offering a different experience each time.

Felt like a true getaway, no complaints whatsoever.

The pick-up service from the train station and the delivery service to the snow monkey park worked perfectly. It is a very beautiful, old Ryokan in the middle of the small Onsenort. The dinner was exceptionally delicious.

Keiko and Tomimo were perfect hosts. The made us feel very welcome from the moment we arrived. Tomimo drove us to the Snow Monkey park, and the food was delicious.

This hotel is a hidden gem in the heart of the picturesque Shibu Onsen area. The location is perfect, right in the center of the onsen village, allowing easy access to the famous Monkey Park. The staff here go above and beyond, providing excellent service and making guests feel truly welcome. The rooms are traditional and comfortable, with the most comfortable bedding I've ever slept on. And the best part? A delicious Japanese breakfast is included, giving you a taste of authentic Japanese cuisine to start your day.

All was perfect.

Very friendly and accommodating host. Great food. Excellent value for money!

Our room was a bit worn, but comfortable nevertheless.

The warm welcome and making guest comfortable deserves a six star rating. Keiko was a great host. She made extra effort to fetch us from the train station, drive us to an apple orchard and to the snow monkey hill. The food is delicious both dinner and breakfast. Keiko even helped me seek information for my next destination on the japanese website. The room is spacious. Keiko and husband are excellent host. Thank you for the memorable stay.

The washing basin in the room does not comes with hot water. Pretty cold to use even during the autumn months.

The meals were delicious and traditional, with a great selection to choose from. the location was fantastic, with easy access to local attractions and beautiful views. We appreciated the warm welcome we received upon arrival, and enjoyed the free WiFi and complimentary tea.

The room felt a bit outdated and could have used some renovation. the village itself was not as authentic as we had hoped, and seemed to be catered more towards tourists.

Beautiful spacious rooms in the heart of this spa area. Guests had complementary access to about a dozen spas located around this small town. The owners were friendly, welcoming and helpful. Also provided complementary robes for the spas and WiFi.

Having a Ryokan experience with great hospitality from the hosts.

Shared toilets. A little noisy and smokey from other guests.

the location was convenient, close to the shuttle bus area for the Snow Monkey park and just down the hill from the station. the room was clean and well kept, with a private bath and toilet. the owner's wife was very welcoming and offered to prepare bentos for our early morning departure. the included dinner was a great typical experience. We also enjoyed trying the public baths in the town.

The hotel only accepts cash, so be sure to bring enough with you or withdraw money from the post office nearby.

Lovely old family run place. House is original wooden samurai house, preserves architectural integrity

Nothing

Loved the quaint street the hotel was on and the lovely hospitality. Plus the owner gave us a lift to see the snow monkeys and gave us a really good introduction to the restaurants and hot spring baths in the area.